Responsible Gaming
at okbajiee

Our Commitment to Responsible Gaming

At okbajiee, responsible gaming is not an afterthought — it is woven into every layer of how our platform is designed and operated. We believe that gambling, when approached sensibly, is a legitimate and enjoyable form of entertainment for adults across Bangladesh. However, we also recognise that for a small number of players, gambling can develop into a problem that affects their financial wellbeing, relationships, and mental health.

Our responsible gaming programme exists to prevent harm before it escalates, to equip players with the tools they need to stay in control, and to provide clear pathways to professional support when needed. Whether you are a casual player enjoying a few rounds of slots during Eid, following the BPL cricket season with live betting, or a regular player at our blackjack tables, the same protections apply to you.

okbajiee operates on the principle that player safety and platform sustainability are not in conflict — they are the same goal. A safe player is a long-term player. A player who gambles within their means has a better experience and returns by choice, not by compulsion. That is why we invest in our responsible gaming infrastructure and why we take every request for help seriously, no matter how small.

Age Restriction — 18+ Players Only

okbajiee operates a strict 18+ age policy. No person under the age of 18 is permitted to create an account, deposit funds, place wagers, or access any real-money game or betting market on the platform. This is non-negotiable and applies to every player in Bangladesh without exception.

All new accounts are subject to Know Your Customer (KYC) identity verification. During this process, players are required to submit a copy of their National Identity Card (NID) or passport to confirm their age and identity. Accounts that cannot be verified as belonging to a player aged 18 or over will be suspended and any funds held in the account will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account) used for deposit.

Protecting Minors in Your Household

If you share a device — a smartphone, tablet, or computer — with children or young people under 18, we strongly encourage you to take the following steps to prevent underage access to the okbajiee platform:

• Always log out of your okbajiee account when you are not actively using it, especially on shared devices.
• Do not save your login credentials (username and password) in shared browsers or apps where a minor could access them.
• Enable parental controls on shared devices. Most Android and iOS devices available in Bangladesh provide built-in parental control features that can block gambling-related websites and apps.
• Consider using dedicated child-safe browsers or filtering software on family devices to restrict access to gambling content.
• Talk openly with young people in your home about the risks associated with gambling and why it is an adults-only activity.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following signs may indicate that gambling has moved beyond entertainment and become a source of harm. If you recognise any of these patterns in your own behaviour, we encourage you to reach out to our support team or use one of the self-management tools described later on this page.

Common Warning Signs

• Chasing losses: Continuing to place bets after a losing session specifically to try to win back what you have lost, often with increasing wager amounts.
• Spending beyond your means: Gambling with money that was intended for essential expenses such as rent, food, utilities, or bKash/Nagad remittances to family members.
• Preoccupation with gambling: Thinking about gambling during work, study, or family time; planning your next session when you should be focused on other responsibilities.
• Concealing gambling activity: Hiding the amount of time or money spent on gambling from friends, family, or colleagues in Dhaka, Chittagong, Sylhet, or elsewhere.
• Borrowing to gamble: Taking out loans, using credit, or borrowing money from family or friends specifically to fund gambling activity.
• Failed attempts to stop: Trying to cut back or quit gambling but finding it difficult or impossible to do so despite genuine efforts.
• Neglecting responsibilities: Missing work deadlines, family obligations, social events, or educational commitments because of time or money spent gambling.
• Gambling to escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than as a form of entertainment.
• Restlessness when not gambling: Feeling irritable, anxious, or uncomfortable during periods when you are not able to gamble.

Self-Exclusion

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gambling. When you self-exclude from okbajiee, your account is suspended for the duration you choose, you will not be able to log in or place any wagers, and you will be removed from all marketing communications, including promotional emails and bonus offers. Self-exclusion is available to all registered players in Bangladesh at any time, at no cost.

Self-Exclusion Periods

okbajiee offers the following self-exclusion durations:

• 6 months — recommended for players who need a significant break to reassess their gambling habits.
• 1 year — suitable for players who recognise a sustained pattern of problematic behaviour.
• 3 years — for players who want a long-term solution while they seek professional support.
• Permanent (indefinite) — a permanent account closure with no option to reopen. This is the most decisive step and is recommended for players who have determined that gambling is no longer appropriate for them.

How to Request Self-Exclusion

To activate self-exclusion on your okbajiee account, contact our support team via 24/7 live chat or email support@okbajiee with the subject line "Self-Exclusion Request — [Your Account ID]". Our team will process your request immediately — self-exclusion takes effect within one hour of confirmation. You will receive a written confirmation via email once the exclusion is active.

Deposit & Spend Limits

Setting deposit and spend limits is an effective and practical way to stay in control of your gambling budget. okbajiee allows all registered players to set personal limits on their account at any time. These limits apply across all payment methods available in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Types of Limits Available

• Daily deposit limit: The maximum total amount you can deposit into your okbajiee account within any single 24-hour period. For example, setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 in one day regardless of your payment method.
• Weekly deposit limit: The maximum total deposit amount across a rolling 7-day window. Useful for players who tend to deposit in bursts at the start of a week.
• Monthly deposit limit: A hard cap on total deposits within a calendar month — ideal for budget-conscious players who want to plan their gambling spend alongside their other monthly expenses.
• Single wager limit: A cap on the maximum amount you can stake on any single bet or game round, preventing impulsive high-stake decisions in the heat of the moment.
• Loss limit: A threshold on the total amount you can lose within a defined period (daily, weekly, or monthly). Once you reach the limit, you will be automatically restricted from placing further wagers until the period resets.

How to Set or Change a Limit

Limits can be requested at any time by contacting our support team via live chat or emailing support@okbajiee. Increases to existing limits are subject to a mandatory 7-day cooling-off period before taking effect — this delay is intentional, giving you time to reconsider whether you genuinely want to raise your spending. Decreases to limits take effect immediately, with no waiting period.

Time-Out & Cool-Off Features

Not every player who wants a break needs a full self-exclusion. Sometimes a short pause is all that is needed to reset perspective and return to gambling in a healthier way. okbajiee offers time-out and cool-off options for exactly these situations.

Short Time-Out

A time-out temporarily suspends your account for a short, fixed period. During this time you cannot log in, deposit, or place wagers. Unlike self-exclusion, a time-out is designed as a brief pause rather than an extended break. Available time-out durations are: 24 hours, 48 hours, 7 days, and 30 days. Time-outs can be requested instantly via live chat and take effect within minutes of your request being confirmed.

Reality Check Reminders

Reality check reminders are on-screen notifications that appear at regular intervals during an active gaming session — reminding you how long you have been playing and how much you have wagered since your session began. This feature helps prevent the phenomenon of "losing track of time" that can occur when players are absorbed in live casino games, slot sessions, or cricket betting markets. You can request that reality check reminders be activated on your account by contacting support.

Session Time Limits

You may also set a maximum session duration for your account. Once your session reaches the defined time limit, you will be automatically logged out and will need to actively re-authenticate to continue playing. A brief on-screen summary of your session's activity — time played, wagers placed, and net result — is displayed at the end of each session to help you maintain an accurate picture of your gambling habits over time.

Player Protection Tools — Summary

The table below summarises all responsible gaming tools available on okbajiee, how to access each one, and how quickly each takes effect. All tools are available to every registered player in Bangladesh at no cost.

Getting Help

If you believe that gambling has become a problem for you or for someone you care about in Bangladesh, please do not wait. Early intervention is the single most effective way to prevent gambling harm from escalating. There are several ways to get help, and all of them are confidential and non-judgmental.

Contact okbajiee Support Directly

Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. You can reach us by:

• Live Chat Available 24/7 directly on the okbajiee platform — look for the chat icon on any page.
• Email support@okbajiee — use the subject line "Responsible Gaming Request" for priority handling.
• Response Time Responsible gaming requests are treated as priority. We aim to respond and act within 1 hour of any responsible gaming contact, including self-exclusion and limit requests.

Talking to Someone You Trust

Sometimes the most important first step is simply talking to a trusted person — a family member, a close friend, or a community leader. In Bangladesh, social support networks are strong, and sharing your concerns with someone you trust can reduce the isolation that often accompanies problem gambling. If you are not ready to contact a formal support service, starting with a trusted person in your life is a completely valid step.

Practical Steps You Can Take Right Now

• Log in to okbajiee and contact live chat to activate a time-out or self-exclusion immediately — no paperwork, no waiting list.
• Set a deposit limit that reflects what you can realistically afford this month, taking into account all your household expenses.
• Delete saved payment method shortcuts on your mobile device to introduce a natural pause before any future deposits.
• Unsubscribe from all promotional communications by contacting support — you will no longer receive bonus offers or deposit incentives.
• Talk to a family member about your decision to take a break. Having external accountability significantly improves the effectiveness of self-exclusion.
• If gambling has created financial difficulties, contact your bank — Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and most major Bangladeshi banks offer financial counselling services.

For further information about your rights, our data practices, or our full terms of service, please visit our Terms & Conditions and Privacy Policy pages. If you have questions not covered on this page, our FAQ section provides answers to the most common responsible gaming queries from players across Bangladesh.